Frequently Asked Questions

What does Koishine sell?

Koishine sells ornament gifts, holiday decorations, and keepsakes for Christmas, weddings, anniversaries, and meaningful gifting moments.

Can I track my order?

Yes. When tracking is available, you will receive a tracking number by email after your order ships.

How long does shipping take?

Processing usually takes 2-5 business days. Delivery time depends on destination and carrier.

What if my item arrives damaged?

Email ivy90cooka7@gmail.com with your order number and photos of the item and packaging.

Do you accept returns?

Eligible unused items may be returned within 30 days. Personalized or made-to-order items may have return limits unless damaged, defective, or incorrect.