Refund Policy

We want you to be happy with your Koishine purchase. If something is wrong with your order, please contact us as soon as possible.

Returns and Refunds

Eligible unused items may be returned within 30 days of delivery. Items must be in original condition and packaging.

Personalized or Custom Items

Personalized, customized, or made-to-order items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Orders

Email ivy90cooka7@gmail.com with your order number and clear photos of the item and packaging. We will review and help with a replacement or refund when appropriate.

Refund Timing

Approved refunds are issued to the original payment method. Bank or card processing times may vary.